FAQ
Sump Pump FAQs in Cincinnati
Sump Pumps
If your home has a basement or a crawl space, a good sump pump is an excellent investment to protect your foundation and your home from problems now and in the future. Without a drainage system and a sump pump, groundwater will accumulate around your foundation, putting pressure against the foundation walls, which may weaken them structurally. During heavy rains, water may leak into your basement or flood it, or get into your crawl space and form puddles on the floor. Wet basements and crawl spaces have very high relative humidity levels and are often a breeding ground for mold and dust mites.
The best sump pump for your basement is one that is capable of handling any groundwater, even during the rainy season and snow melt. We will inspect your basement and crawl space for free, and based on their findings recommend the right sump pump for your home.
When choosing a sump pump, it is important to know how much power it has, how many gallons of water it can pump per hour, whether it has mechanisms that prevent it from overheating and shutting down, and a working float switch that will not tangle. The sump pit choice and discharge line is also important.
The storms that flood basements tend to knock out power. For that reason, it is a good idea to have a battery backup sump pump to pick up the tab when the main sump is out of commission.
Unless you have a whole house generator to keep things running during power outages, it is an exceptionally good idea to have at least one battery backup sump pump system. We offer single and dual-battery backup systems that will help protect your basement
There are many reasons why a basement may have a working sump pump and still be wet. Those include:
- The sump pump is not powerful enough to handle all the water coming in
- The sump liner or sump basin is too small to contain all the water, so the basin overflows
- The drainage system is clogged or collapsed
- The sump pump was not installed in the lowest corner of the basement
- The drainage systems was not installed with the correct pitch to divert all the water to the sump pump
This may be caused by a glitch in the float switch. It is not turning the pump off when the sump basin is empty.
That often happens because there is more water coming in. If you aren’t getting more rain than usual, there might be changes in the water table caused by nearby construction, changes in the city wastewater system, etc.
During periods of heavy rain, overworked sump pumps will run a little hot, even though they are submerged in the basin. A good sump pump however, like the ones we offer, will not run as often, and will be designed to prevent overheating and burnout.
Check to see if it was not accidentally unplugged or if the circuit breaker was not tripped. Check the float switch to make sure it is operating freely and not tangled or obstructed by debris. If these do not solve the problem, call us for service.
This usually happens when the float switch malfunctions. Call us for service.
If your sump pump basin doesn’t have a lid, debris and even small animals can fall in and start to smell. Standing water in the pit can also allow smelly bacteria to grow. If your sump pit does have a lid, the smell might be caused by the groundwater getting mixed with wastewater or sewage from the surrounding areas. Nothing that the we can’t diagnose and fix, so just reach out!
Get A Quick Quote
Let Healthy Basement Concepts Install Your Sump Pump in Cincinnati, OH
Our entire team is certified to meet the highest standards. We provide premier service to all of our customers. Call us today from your home in the greater Cincinnati, OH area at 513-504-5985 for a free inspection and we’ll get started immediately!
Customer Reviews
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JanTrustindex verifies that the original source of the review is Google.
I recently had Healthy Basement Concepts do a huge project in my 1,600+ SF basement, as well as some outside work that needed to be done to ensure my basement would be 100% waterproof. I was thoroughly impressed with how much work they got done each day. There was so much to do. Jason, the owner, was kind enough to put his full crew on at least one of the days because of how large the project was. Everyone was so nice and polite. They took extra precautions to keep my house clean going back and forth to the outside. They did a fantastic job and the cost was more than fair. Jason is really easy to work with and he wants to make sure every customer is happy with the quality of work. You can't go wrong hiring them. Thank you to the entire crew and Jason.Posted on Google![]()
No OneTrustindex verifies that the original source of the review is Google.
After assessing crawl space & giving estimate, we could tell he treats all houses like they were his.The work by his crew was done right.The living area is now much less humid.I wish we did this 3 years ago, im glad we had no mold.Excellent work.Posted on Google![]()
CAROLYN RiceTrustindex verifies that the original source of the review is Google.
Job done and follow up for any problems or concerns we're handled quickly and effectively. I would use their company againPosted on Google![]()
Renee SkolnickTrustindex verifies that the original source of the review is Google.
After talking to several companies about waterproofing and stabilizing our foundation, we decided to go with Healthy Basement Concepts and they did not disappoint!! Jason and his crew was a 5 star experience!! Jason was very knowledgeable and explained what he was going to do in terms that we could understand. The job was scheduled to take at least a week but it was completed in 4 days. Vincent , the project manager, was excellent. He clearly explained every step of the way. The crew of 9 showed up on time each day and worked past ending time. We were very pleased with the results and highly recommend Healthy Basement Concepts!!!Posted on Google![]()
Stefanie DunkleyTrustindex verifies that the original source of the review is Google.
We’ve now had Healthy Basement Concepts repair two basement leaks and each time the owner was extremely communicative, prompt, and answered all of my questions. The crew is so nice and also answers all questions, and explains the process thoroughly. We are extremely pleased with the results and won’t go to anyone else for our basement needs!Posted on Google![]()
LeeAnn WalkerTrustindex verifies that the original source of the review is Google.
We had a couple of pumps installed in our garage to handle access rain water. Jason installed them about 4 years ago. We had a problem with our pumps a few weeks ago and he came out and fixed the problem right away. He is always professional responds quickly.Posted on Google![]()
Tasha IsaacsTrustindex verifies that the original source of the review is Google.
We had several companies come out to look at our foundation and Jason was the only one who took the time to actually listen to us and look at the area where the water was coming in. He almost immediately knew there was a crack in our foundation. He pulled the paneling and drywall out and there it was! The other company wanted to go straight for the big ticket items and put in piers. But Jason said that we didn’t need to waste our money on that because it wasn’t our issue. We appreciate his honesty and willingness to “miss out” on a big sale to make sure that we got the right solution for our issue! His honesty and integrity in this situation was the key factor in our decision to hire him. He could have easily told us that we needed all the things the other company told us we needed and we NEVER WOULD HAVE KNOWN! He was able to get his team out the next day to repair the cracks and put in a sump pump. His team was respectful, professional and punctual! Once they were finished Victor went over everything with us and made sure that all of our questions were answered. We are very happy with the work that was done and can rest assured that there will not be any more water in our basement!!!Posted on Google![]()
Amritpal SinghTrustindex verifies that the original source of the review is Google.
Checked ✅ in at 9:15am and checked out at 9:48am nice 👍 people and too good service it’s amazing 🤩 thank you very much on 02/13/2026Posted on Google![]()
Debbie OwensTrustindex verifies that the original source of the review is Google.
We met Jason when he came to our home and provided a quote for fixing sinking area of concrete in our foundation. He spent time with us explaining the process that his company would provide, as well as describing his experience and company history and values, which provided us the confidence to engage his services. His crew was VERY polite, efficient and when complete, the job site was cleaner than when they started. These are all things that we value and appreciate. Thank you Jason and crew. Excellent experience and I will recommend.Posted on Google![]()
Robert CarneyTrustindex verifies that the original source of the review is Google.
After discovering a foundation issue i was very nervous.Jason put my concerns to rest,and educated me on the process to permanately fix my foundation from sinking. The team came to my house right on time and excecuted with skill and precision.If you have foundation issues this is the company you want. Thanks Robert CarneyLoad more


